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Vegan Leather / Outdoor Covers: Never machine wash vegan leather or outdoor covers. Instead, wipe them with a damp cloth and a little hand soap. Clean periodically to extend their lifespan and prevent dirt buildup, which could become permanent over time.Performance Fabric / Velvet Covers: Machine wash on a gentle cycle with cold water using a mild detergent. Air dry avoiding direct sunlight.

Vegan Leather / Outdoor Covers:Never machine wash vegan leather or outdoor covers. Instead, wipe them with a damp cloth and a little hand soap. Clean periodically to extend their lifespan and prevent dirt buildup, which could become permanent over ti

Can I machine wash my Modo and Dume Covers?

Product Care

What are the dimensions and weight of the boxes for my purchase?

What are the dimensions of each product?

How can I order fabric swatches?

Can I swap my Dume slipcovers?

What is the vegan leather made of?

What is the function of the All Weather Covers (AWC)?

Do you have any showrooms?

Do I need to purchase additional fill over time?

Do you have a trade program?

General

How can I assemble my Dume Lounger?

How should I clean my Modo and Dume Covers?

Can the Outdoor Dume Loungers be left out in any weather (rain, sun, snow)?

How do I operate the safety zipper on my lounger?

How do I update my order or request a change?

Can I request my order to be held and shipped at a later date?

What can I do if my order is delayed and I won't be home to receive it?

Order Management

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Order Issue

How much does shipping cost?

Do you ship internationally?

How do I track my order and what should I do if I notice delivery issues?

What happens if my order is lost?

What should I do if my order arrives incomplete?

Will my delivery include white glove service to set up the items inside my home?

What should I do if I only received part of my order?

Shipping & Delivery

What’s your return policy?

What is the status of my return?

How can I start a return?

If I ordered an outdoor set and didn't like it, could I exchange the covers for indoor fabric?

How can I exchange an item for a different color?

Return & Exchange

Can I machine wash my Modo and Dume Covers?Updated 2 months ago