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palermohouse

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team at <a href="mailto:support@palermo.house">support@palermo.house</a> with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!We&#x2019;ll do our best to provide you with a solution as soon as possible.

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team at support@palermo.house with an image of your damaged item for further assistance. While we may not be able to guarantee your e

What do I do if my item(s) arrives damaged?

Order Issue

Can I swap my dunes slipcovers?

What is the vegan leather made of?

What is the function of the All Weather Covers (AWC)?

Do you have any showrooms?

Do I need to purchase additional fill over time?

What are the dimensions and weight of the boxes for my purchase?

What are the dimensions of each product?

How can I order fabric swatches?

General

How can I assemble my new product(s)?

Can I machine wash the Dune Covers?

How should I clean the Dune Covers?

Can the Outdoor Dune Loungers be left out in any weather (rain, sun, snow)?

How do I operate the safety zipper on my lounger?

Product Care

How do I update my order or request a change?

Can I request my order to be held and shipped at a later date?

What can I do if my order is delayed and I won't be home to receive it?

Order Management

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

How much does shipping cost?

Do you ship internationally?

How do I track my order and what should I do if I notice delivery issues?

What happens if my order is lost?

What should I do if my order arrives incomplete?

Will my delivery include white glove service to set up the items inside my home?

What do I do if my item(s) arrives damaged?Updated 9 months ago