Return & Exchange
What’s your return policy?
As part of our comfort guarantee, we’re proud to offer a 30-day return policy for all Palermo House products. Returns will be refunded to the original method of payment. To provide fast and free shipping for most of our items, we charge a return ship
What is the status of my return?
We apologize for any delay in processing your return. Please know that if you have returned an item, and according to tracking it has been delivered to our warehouse, we will follow up with our team to expedite the process. Due to holidays or high vo
How can I start a return?
To start your return, head over to our returns portal: https://palermo-house.loopreturns.com/#/. There, you’ll be able to manage your order and choose the items you’d like to return 🙂 Our Support Team will send your return labels shortly after!. 💡
If I ordered an outdoor set and didn't like it, could I exchange the covers for indoor fabric?
Absolutely! If you are unsatisfied with the feel of your outdoor set, you can exchange the covers for an indoor performance fabric. There would be no problem arranging an exchange, as long as the covers are in perfect condition, the original packagin
How can I exchange an item for a different color?
If you’d like to exchange your covers for a different color, here’s what to do:. Purchase the new covers in your preferred color. Once your order is placed, we’ll ship the new covers and email you prepaid return labels. Swap the covers at home and re