Shipping & Delivery

How much does shipping cost?

We provide free shipping for orders within continental United States. At this moment we are only shipping orders within mainland US.

Do you ship internationally?

We are not shipping internationally at this time.

How do I track my order and what should I do if I notice delivery issues?

You can track your order through the tracking link provided in our shipment notification emails. If there are any discrepancies or if the order seems to be delayed according to tracking, please contact customer service for an update (support@palermo.

What happens if my order is lost?

If you believe that your order is lost, please reach out to [email protected]. Because we ship all orders via FedEx Ground, if a package is lost or miss-delivered but marked as “delivered”, it is Palermo House's policy to open an investigation an

What should I do if my order arrives incomplete?

If you receive your order and it appears to be incomplete, please check your tracking link to verify the total number of boxes shipped. It is possible that your items were sent in multiple boxes and some may still be in transit. If you find that all

Will my delivery include white glove service to set up the items inside my home?

No, our couriers do not provide white glove delivery services. However, our products are designed to be super easy to assemble. Once your order arrives, you will find that setting up is straightforward with the help of our provided assembly instructi

What should I do if I only received part of my order?

If you notice that part of your order is missing upon delivery, please first check the tracking information provided via the tracking link. It's possible that your items were shipped in multiple packages that may arrive separately. If the tracking in